Refund policy
At Vynix www.vynix-style.com, your satisfaction is important to us. This policy explains the conditions for returns, refunds and cancellations in accordance with applicable Australian consumer laws.
Returns
You may request a return within 30 days of delivery.
To initiate a return, please contact our customer service at:
Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, incorrect or not as described. In such cases, we will cover the return shipping costs.
Exchanges
We accept exchanges. Please contact our customer service if you wish to modify your order; however, we have a cut-off time of 8:00 PM (AEST, Australian Eastern Standard Time).
Consumer Rights Notice
Nothing in this policy limits or excludes your rights under applicable Australian consumer law.
Under Australian law, you may be entitled to a repair, replacement or refund if a product is faulty, unsafe, significantly different from the description or not of acceptable quality.
Restocking Fees
We do not charge any restocking fees.
Refunds
Once your return is received and inspected, refunds are processed within 7 business days.
Refunds will be issued using the same payment method used at the time of purchase.
You will receive a confirmation email once the refund has been completed.
Processing times may vary depending on your payment provider or bank.
Return Conditions
Items must be returned in their original packaging, including all accessories.
Products must be unused and in their original condition, except where necessary for inspection.
Items must be securely packaged to prevent damage during return shipping.
If items are returned used, damaged or incomplete beyond reasonable inspection, a partial refund or deduction for loss in value may be applied where permitted by law.
Responsibility
We are not responsible for delays or damage that occur during return shipping.
Customers are encouraged to check their order within 24 hours of delivery and report any issues promptly.
Return Method
Returns are accepted via postal shipping only.
Defective, damaged or incorrect items are eligible for reimbursement of return shipping costs.
All other returns are at the customer’s expense.
Address Changes
If you need to update your shipping address, please contact us immediately at:
We will make every effort to update your information, but we cannot guarantee changes once the order has been processed.
Undeliverable Packages
If a package is returned due to an incorrect address, refusal of delivery or failure to collect from a pickup point, we reserve the right to charge additional costs for return and reshipment.
Important Address Notice
Our registered business address is not a return address. Returns sent without prior authorisation may not be received or processed.
All returns must be approved by our customer service before shipping.
Company Information
Store Name: Vynix
Website: www.vynix-style.com
Registered Address (not a return address):
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada
Email: info@vynix-style.com